As a Practice Manager (PM) at UVVC, you'll manage the overall operations and staff of a vein and vascular services practice, ensuring high-quality patient care. While every day will present different areas of focus, you'll have independence and autonomy to lead workflow functions for a clinical staff of physician(s), nurses, medical assistants, sonographers and other clinical staff, empowering teammates to follow through on best practices and processes. You'll oversee financial and patient care management, safety and risk compliance and practice equipment management. You'll take a lead role in interviewing and hiring staff, and proactively facilitate an environment that encourages teammate development.
- Provide leadership and guidance with direct oversight of the assigned clinic’s daily operations.
- Facilitate a successful patient journey and patient satisfaction as a top priority.
- Ensure performance of center is aligned with key indicators and the overall growth strategy.
- Work to identify problems, present and initiate plans for improvement.
- Manage the overall profitability of the clinic by closely monitoring financial and operational reporting; delivering & executing performance improvement plans that solve for patient journey gaps, overhead leakage, and opportunities to improve clinical and operational quality & efficiency.
- Manage key operational performance metrics including volume, revenue, labor and productivity management, and direct patient care expense management.
- Hire, train and retain quality talent following best hiring practices and ensure appropriate resource levels are consistently maintained.
- Leadership and collaboration with physicians, nurse practitioners, and other clinical staff to ensure clinical competencies are upheld and maintained to standards.
- Manage the clinic's environment to support safe, healthy, and productive cultures.
- Maintain clinic performance to align with regulatory and accreditation standards and requirements.
- Participate in clinic and corporate level QAPI activities.
- Manage risk at clinic level and participate in corporate level Risk Management activities.
- Participate and lead Emergency Management and Safety drills and meetings.
- Collaborate with clinical leadership to monitor and manage key clinical performance metrics.
- Conduct regularly scheduled meetings to ensure center staff is current on processes, policies, and procedures.
- Regularly train, assess, and coach performance of team members.
- Perform clinic audits to ensure consistency of standards.
- Maintain facilities and equipment in accordance with appropriate regulatory bodies.
- Maintain inventory and supply to meet the needs of the clinic and in line with budget.
- Manage employee payroll and human resource functions in accordance with company policy.
- Support marketing initiatives in collaboration with Physician Liaison(s).
- Demonstrate and promote a work culture committed to UVVC’s Core Values: Understanding, Nurturing, Ingenuity, Trust, Excellence and Diversity.
- Act as an ambassador of UVVC and demonstrate behaviors consistent with UVVCs Standards of Conduct outlined in the employee handbook.
- Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.
- Other duties as assigned.